BitStarz Terms and Conditions

Welcome to BitStarz Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide to you as a registered player. By creating an account and using our platform, you confirm that you have read, understood, and agreed to be bound by these terms. At Bit Starz, we reserve the right to amend these terms at any time, and we encourage you to review this page periodically to stay informed of any changes we make.

1. About Our Operator and Licence

Our casino is owned and operated by Gareton B.V., a company registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. We hold a valid licence issued by the Curaçao Gaming Authority under licence number OGL/2024/165/0185, which permits us to offer online gambling services, including slots, live dealer tables, and BitStarz poker, to eligible players. Established in 2014, we at BitStarz have grown into an online casino operating over 5,624 games from 68 leading studios, including Games Global, Pragmatic Play, and BGaming.

Eligibility to Play

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register a BitStarz login and access our services. We do not knowingly accept players from restricted territories, including but not limited to the United States of America, the United Kingdom, France, Spain, the Netherlands, and several other jurisdictions listed in our full compliance policy. Some promotions, including no deposit free spins, are not available to residents of certain additional countries. If we discover that you have registered from a restricted territory, we reserve the right to close your account and withhold any winnings.

2. Account Registration

To play at our online casino, you must create a personal account using accurate and truthful information. We at Bit Starz require you to keep your login credentials confidential and to notify our support team immediately if you suspect unauthorised access. Each player may hold only one account; duplicate accounts will be closed, and any bonus funds or winnings associated with them will be forfeited. Our identity verification procedures may require you to submit documents confirming your age, identity, and payment methods before withdrawals are approved.

• We require you to provide valid personal details during registration
• We may request identity verification documents at our discretion
• We do not permit shared or multiple accounts per individual or household
• We reserve the right to suspend accounts that violate these terms

3. Deposits, Withdrawals, and Currencies

Our casino accepts a wide range of currencies, including EUR, USD, CAD, and major cryptocurrencies such as BTC, ETH, and USDT. Minimum deposits vary by method; for example, Interac and credit card deposits start at CA$20, while cryptocurrency deposits have method-specific minimums. All deposit methods carry zero fees and are credited instantly. Withdrawals require a minimum of CA$50 and are processed to the same method used for depositing. We at BitStarz process over 90% of withdrawal requests instantly, with an average cashout time of around 10 minutes; bank transfers may take between 3 and 10 banking days. Substantial wins may be verified with the relevant game provider before payment and may be distributed in monthly instalments at our discretion.

4. Bonuses and Promotions

Our welcome package offers new players up to CA$2,000 or 5 BTC plus 180 free spins across the first four deposits, with a minimum qualifying deposit of CA$40. Every bonus, including any BitStarz bonus code offer, is subject to a 40x wagering requirement unless stated otherwise. We at Bit Starz also run additional promotions such as Reload Monday, Wednesday Free Spins, Slot Wars, Table Wars, Bonuz Mania, and Jackpotz Mania. Any BitStarz no deposit bonus, including free spin campaigns, is capped in maximum winnings depending on currency, and amounts exceeding these caps will be forfeited. Where we issue a BitStarz promo code or bonus code, its terms, wagering requirements, and expiry period will be clearly stated at the time of the offer.

• We apply a 40x wagering requirement to all bonuses unless otherwise specified
• We limit maximum bets while a bonus is active, as outlined in our promotional terms
• We do not allow bonuses to be combined unless explicitly stated, with Bonuz Mania as an exception
• We reserve the right to cancel any bonus if we detect abuse or violation of these terms

Our VIP Starz Club is an invitation-only loyalty programme. We review player accounts periodically and extend invitations based on deposit volume, wagering activity, and account longevity. VIP members receive increased cashback, dedicated support, and access to exclusive rewards such as the Friday Loyalty Bonus and Thursday VIP Reload.

5. Games and Fair Play

We offer a diverse library of slots, table games, live dealer tables, and original titles under the BitStarz Originals brand, including Plinko, Mines, and Keno. Our live casino, powered by Evolution and Ezugi, includes over 50 live blackjack tables alongside roulette, baccarat, and game shows. All games available through our BitStarz casino app or desktop platform use certified random number generators, and we do not manipulate outcomes in any manner. If you experience a technical malfunction, we ask that you report it to our support team immediately so we can investigate and resolve the issue fairly.

6. Responsible Gambling

We are committed to promoting responsible gambling among our players. Our platform provides tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel your gambling habits are becoming problematic, we encourage you to contact our support team or seek assistance from professional organisations. We at BitStarz take player welfare seriously and will act promptly if we identify signs of harmful gambling behaviour on your account.

7. Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. We provide assistance in English, Russian, Chinese, and Japanese to accommodate our international player base. Whether you need help with a BitStarz casino login issue, a withdrawal query, or a question regarding our bonus terms, our team is ready to assist you promptly.

8. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform at all times. We are not liable for losses arising from internet connectivity issues, third-party payment providers, or events beyond our reasonable control. Our liability, where applicable under Curaçao law, is limited to the amount held in your account balance at the time of the dispute.

9. Amendments and Termination

We reserve the right to amend these Terms and Conditions at any time without prior notice, and continued use of our services constitutes your acceptance of any updates. We may suspend or terminate your account if we believe you have violated these terms, engaged in fraudulent activity, or provided false information during registration. Any pending withdrawals from a terminated account will be reviewed in accordance with our internal compliance procedures.

10. Governing Law

These terms are governed by the laws applicable to our operator, Gareton B.V., under the jurisdiction of Curaçao. Any disputes arising from your use of our services will be resolved in accordance with the regulations set by the Curaçao Gaming Authority. By using our casino, you agree that these terms represent the entire agreement between you and us regarding your account and gameplay.

If you have any questions regarding these Terms and Conditions, please contact our support team through live chat or by email. We at Bit Starz are committed to maintaining a transparent, fair, and secure environment for all our players.